Privacy and cookie statement

Privacy and cookie statement Privacy Koster is responsible for the processing of personal data obtained from visitors via e-mail, telephone or through the use of the website. In this privacy and cookie statement we explain how we handle this personal data. What personal data do we collect and what do we use it for? We process your personal data for the following purposes: • Delivery of your order For your order we need your (company) name, e-mail address, address(es), payment details and sometimes also your telephone number. This information is necessary to process your order, to keep you informed and to process your order as quickly and easily as possible. • My account For an account on our website, you must provide a number of details, including your (company) name, address(es), telephone number, e-mail address, delivery and payment details and interests. We store this data in our systems. We also store information about your previous orders so that you can easily find them via your account. We process this personal data to enable and improve your ordering process. • Our customer service In order to quickly assist you with questions through our customer service, we use the personal data you provide and make notes of the conversation. These notes of your contact with us are kept to help us answer your question, prepare analyzes and improve our services. • Repair/warranty/returns We offer a number of services regarding repair, warranty and returns of our products. To determine whether your product is eligible for warranty or repair, we use your order details and the personal data you provide. • Newsletters If you have given us prior permission, we will keep you informed of our offers, promotions and our range through our newsletters. We compile the newsletters based on your personal information, such as your previous orders and surfing behavior. That makes the newsletter more interesting for you. • Competitions If you participate in a promotion or competition, we will ask for some information from you, such as your name, address and e-mail address. In addition, we ask your permission for the processing of this, possibly by third parties, for the purpose of the promotion/competition and for compiling analyzes based on the collected information. This way we can carry out the promotion and announce the prize winner(s). We also measure the response to our advertising campaigns. • Profiling & personalized advertisements We can collect and analyze data about you when you visit our website and, based on your consent, combine this with your customer number and customer data so that we can compile a customer profile of you. We divide these customer profiles into a number of categories to analyze your interests and further personalize your offer in this way, including by displaying personalized advertisements. • Improvement of our website, service and store We are constantly working to improve our services. For this purpose, we, or a third party engaged by us, may contact you without obligation to ask you whether you wish to participate in a customer or market survey. • Creditworthiness test When you become a customer of ours and when you pay on account, we, or third parties engaged by us, can check your creditworthiness. In addition, we may store and process your personal data when this is necessary to prevent misuse or illegal activities on our website. We are obliged to provide this information on the basis of, for example, government or judicial regulations or when this is necessary in the context of legal (criminal) proceedings. How do we deal with the confidentiality of personal data and its provision to third parties? We appreciate the trust you have in us and will handle your data with the utmost care. We will therefore take appropriate security measures to limit misuse of and unauthorized access to your personal data. In this way we ensure that only the necessary persons have access to your data, that access to the data is protected and that our security measures are regularly checked. In addition, we will of course not store your data for longer than is necessary to achieve the purposes stated in this privacy and cookie statement. Furthermore, we will not sell your personal information to third parties. We only make your data available to third parties if you have given permission for this, or when this is necessary for: • the execution of your order; • answering your questions; • offering warranties and repairs to our products; • improving our website and/or services; • offering promotions and competitions and their analyses; • conducting customer or market research; • enforcing compliance with our terms and conditions; • collecting invoices. In addition, we will share your personal data with third parties when we are allowed or required to do so by law. We reserve the right to share your information with our subsidiaries. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data, to adhere to applicable privacy rules and to properly secure your data. We have therefore made appropriate agreements with these third parties for this purpose. In addition, we only use third parties outside the European Union if these parties offer the same level of protection as required within the European Union. Please note: Our privacy and cookie statement does not apply to third-party websites that are connected to our website through links. We cannot therefore guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these third-party websites before using these websites. Cookies How are cookies used on this website? We use cookies or similar technologies on our website whereby a small text file is sent and stored on your computer, tablet and/or mobile when you visit our website. For ease of reading, all such techniques are referred to here as 'cookies'. When using the website, the following cookies are placed: 1. Technical or functional cookies These are cookies that are necessary for the website to function. For example, these cookies ensure that your preferences, such as location and language settings, are remembered and that your digital shopping cart is maintained when shopping online. According to the cookie law, permission does not need to be requested for this category of cookies. 2. Analytics cookies To determine which parts of are most interesting for our visitors, we continuously measure how many visitors come to our website and what is viewed most often. We do not trace the recorded information to individuals and it is only used by us for statistical insight. Through this information we gain insight into, for example, the number of visitors to the website and the duration of the visit. This information helps us to optimize our website and make it more user-friendly. We request your permission to place these cookies via our cookie banner. 3. Other cookies To enable you to share web pages via social networks, to build customer profiles and to personalize newsletters, offers and advertisements via various channels, we use cookies from third parties. We request your permission to place these cookies via our cookie banner. Cookie – settings You can choose which types of cookies you consent to. For which cookies do we ask your permission? Below is an overview of the cookies we use in addition to technical and functional cookies. We use some cookies ourselves, but we engage third parties for other cookies. These parties act on our behalf and we determine what happens to the cookies. There are also cookies that are placed and used exclusively by third parties. We have no control over those third parties and how they handle your data. For more information about how these third parties handle cookies, please refer to the relevant privacy statement. Please note: The privacy statements of third parties can change regularly. Google Analytics Collecting and analyzing information about surfing behaviorGoogle Visual Website Optimizer A/B testing Visual Website Optimizer Usabilla Requests feedback from customers for improvement Usabilla SnapEngage Enabling the chat function SnapEngage Clang Displaying relevant information in e-mail Clang DoubleClick Displaying relevant information advertisements Google Facebook Exchange (FBX) Displaying relevant advertisements Facebook Facebook Custom Audience Ad targeting Facebook Facebook pixel Displaying relevant advertisements Facebook Google Ads Measuring use of the website Google Google Adsense Displaying relevant advertisements Google Google Adservices Displaying relevant advertisements advertisements Google Google AdWords Conversion Displaying relevant advertisements Google Google Dynamic Remarketing Displaying relevant advertisements Google Google Tag Manager Sharing information about surfing behavior with third parties Google How can cookies be enabled, disabled and deleted? You can set your computer's browser so that you do not receive cookies during your visit to our website. In addition, you can choose to manually delete cookies before the expiry date of the relevant cookies has expired. Please check the settings and manual of your browser. However, if your browser refuses cookies, you may not be able to use all the features of our website or you may not have access to certain parts of our website. Can this privacy and cookie statement still be adjusted? It is not inconceivable that our privacy and cookie policy will be expanded or changed in the near future. We therefore reserve the right to amend this privacy and cookie statement. Changes will be published on this website. You can consult this statement on the website for more information. We recommend that you consult this statement regularly so that you are aware of these changes. What to do in case of complaints about data processing by Koster? Of course, we are also happy to help you if you have complaints about the processing of your personal data. Under privacy legislation, you have the right to file a complaint against the processing of your personal data. You can do this with the competent supervisory authority in your country. How can you contact us to view, change, move or delete your personal data? You have the right to view, change, move or have this data deleted. You can contact us directly by email at How can Koster be contacted? If you have any questions and/or comments after reading our privacy and cookie statement, you can contact us via the contact details below. We look forward to your response. Koster Staphorst Chamber of Commerce: 52373274 VAT number: NL850415196B01 Address details Wethouder Klompstraat 3 7951 SC Staphorst P: +31 (0) 522 46 25 29 M: